Date Posted: 15 June 2026
There is 1 opening for this job profile.
Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role.
At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.
What We’re Looking For:
The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes.
In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U/EdX’s mission. Your role will involve onboarding faculty, creating new best practices, communicating platform and Learning updates, providing guidance on Learning and Content requests, proactively managing risks across your assigned portfolio, managing and creating extensive processes and documentation between systems and partners related to faculty provisioning, and handling escalations with a solution-oriented approach. This role requires an increased level of complexity and scope from the Faculty Relationship Manager I role with an expansion in total supported programs, faculty, and project deliverables.
A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.
Responsibilities Include, But Are Not Limited To:
1. Portfolio Relationship Management
- Manage a portfolio of 5+ university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.
- Employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure.
- Respond quickly and appropriately to address faculty needs. De-escalate faculty who are frustrated, building trust and confidence in 2U’s services and tools.
- Collaborate with cross-functional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns.
- Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps.
- Manage ongoing content change requests and inquiries. Direct faculty to the appropriate team(s) as needed.
2. Internal Stakeholder Management & Vendor Engagement
- Actively participate in cross-functional meetings to represent the faculty experience and collaborate on strategic programmatic improvements.
- Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success.
- Drive solutions to identified risks.
- Create program-specific action plans to address concerns and proactively mitigate future risks.
- Communicate with 3rd party vendors as needed to support educator submissions and inquiries.
3. Faculty Readiness
- Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.
- When risks to faculty readiness arise, identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns.
- Collaborate with high-level stakeholders and cross-functional teams to ensure all faculty are fully prepared and have the resources and access needed to teach successfully.
4. Problem Solving
- Demonstrate expertise in 2U/EdX’s platforms, tools, and processes.
- Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.
- Leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness.
- Support team and departmental projects that enhance the degree educator experience
5. New Projects and Initiatives
- Desire to learn about new systems, technologies, and processes.
- Deliver on changing business systems and responsibilities.
Things That Should Be In Your Background:
- Bachelor degree required; relevant Masters degree preferred.
- 6-8 years of experience in account management, higher education or education technology.
- Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems.
- Ability to quickly learn and acclimate to new technologies and systems.
- Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders
- Problem solver capable of identifying root causes and recommending solutions with keen attention to detail.
- Self-starter who can take ownership of initiatives to deliver high quality results.
- Exceptional customer service orientation, ability to tailor approach for different audiences
- Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities
Other Attributes That Will Help You In This Role: