Faculty Relationship Manager III

Date Posted: 15 June 2026

There are 2 openings for this job profile.

Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role.
At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.
What We’re Looking For:

The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes.

In this role you will be responsible for optimizing the educator experience across all educators across the Degree Business Line while maintaining a personal portfolio of programs by: leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U’s mission. Your role will involve defining the 2U Educator Experience, creating new best practices, communicating platform and Learning updates, providing guidance on Learning and Content requests, proactively managing risks across all business lines, managing and creating extensive processes and documentation between systems and partners related to faculty provisioning, leveraging AI and creating automations where possible, and handling escalations with a solution-oriented approach that evaluates effectiveness across all 2U faculty. This role requires an increased level of complexity and scope from the Faculty Relationship Manager II role with an additional increased focus on overall team support and deliverables.

A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty at scale. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.

Responsibilities Include, But Are Not Limited To:

1. Portfolio Relationship Management

• Manage a portfolio of complex university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.
• Employ tailored outreach strategies to facilitate meaningful interactions with faculty and school leadership.
• Collaborate with university leadership and cross-functional teams to escalate as needed to promptly resolve faculty concerns.
• Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps.
• Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.
• Manage ongoing content change requests and inquiries. Direct faculty to the appropriate team(s), as needed.

2. Internal Stakeholder & Vendor Management

• Actively participate in cross-functional meetings to represent the faculty experience and recommend strategic programmatic improvements.
• Ensure partners and internal stakeholders are aligned and prepared to ensure faculty success.
• Drive solutions to identified risks and support team members in solution(s) implementation.
• Create program-specific and global action plans to address concerns and proactively mitigate future risks.
• Communicate with 3rd party vendors as needed to support educator submissions and inquiries.
• Uphold standards and support fellow team members on communication with 3rd party vendors. Share challenges and recommendations for improvements to Faculty Success leadership.

3. Problem Solving

• Demonstrate advanced understanding of 2U’s platforms, tools, and processes, with the ability to triage issues and lead communication where needed.
• Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.
• Leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness.

4. Team Leadership and Process Improvement

• Provide team leadership by empathizing with team members and collaborating with team manager(s) when assisting with challenges and escalations for their portfolios.
• Identify and implement process improvement recommendations to enhance or streamline the team's overall work, and increase our impact across all partners.
• Help establish, codify, and document expectations between internal 2U teams who influence the faculty experience.

5. Innovative Business Solutions

• Leverage a clear understanding of 2U’s business needs and provide evergreen and/or cross-team solutions.
• Lead generation of team best practices, balancing stakeholder needs and special requests with scalability and efficiency.
• Collaborate with internal and external stakeholders to mitigate future concerns and develop inclusive evergreen solutions
• Represent the team and overall faculty experience in cross-functional projects and interdepartmental initiatives.
• Create automations or leverage the use of AI technologies when possible to enhance team and business efficiency.

6. New Projects and Initiatives