We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison.
Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.
550 Madison is hosting an Open Call Hiring Event and we want to meet you! If you're looking to work in either Back or Front of House roles — this is your chance to learn more about our team, our culture, and the exciting opportunities we have available.
DETAILS:
📍 Location: 550 Madison Avenue
550 Madison Ave
New York, NY 10022
**Upon arrival, please use the main entrance of Bar Chimera.
📅 Date: Monday, June 15, 2026
⏰ Time: From 10:00am to 2:00pm
What to bring:
– A copy of your resume (if you have one)
– A great attitude and passion for hospitality
Feel free to arrive at any time between 10 AM and 1PM. Kindly note that there may be a wait depending on when you arrive, we strongly recommend coming as early as possible.
We can’t wait to meet you!
The Food Expeditor serves as the final checkpoint between the kitchen and the dining room — ensuring every plate that leaves the pass is accurate, properly presented, and delivered on time. This role requires sharp organizational skills, thorough menu knowledge, and the ability to lead with composure during peak service.
Essential Job Duties & Responsibilities
Duties include, but are not limited to:
Order Coordination & Flow
- Coordinates order flow between the kitchen and dining room, managing multiple tickets concurrently and calling the pass clearly and efficiently.
- Monitors ticket times and communicates proactively with kitchen staff to maintain pacing and flag delays to the Chef or floor management.
- Confirms all dishes within a ticket are completed simultaneously before service.
- Maintains thorough knowledge of all menu items, ingredients, and allergens to support quality control and team inquiries.
Ticket Accuracy & Quality Control
- Reviews all tickets for accuracy, modifications, special requests, and allergies; resolves discrepancies before dishes leave the kitchen.
- Performs a final quality check on every plate — verifying presentation, portioning, temperature, and adherence to Executive Chef standards.
- Ensures guests with allergies or dietary restrictions receive correct dishes and that all modifications are properly executed.
- Communicates when items are a gift from the house, contain allergen modifications, or have been adjusted for a guest request.
Station Management
- Maintains a clean, organized, and fully stocked expo station; ensures plate ware, silverware, and garnishes are prepared before service.
- Completes assigned side work for setup and breakdown of expeditor and runner stations; stocks supplies for dining, to-go, and delivery operations.
- Keeps coolers and walk-ins stocked and organized; alerts management when supplies are running low.
Team Leadership & Training
- Serves as the liaison between Front of House and Back of House, facilitating clear communication throughout service.
- Directs runners during service on table numbers, seat positions, and delivery sequence; assists with menu knowledge and allergy training.
- Trains new employees as assigned and assists other areas of the restaurant when requested by management.
Standards:
- Upholds GHM's mission to delight our customers.
- Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes.
- Display knowledge of Cote brand, culture, and product.
- Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
- Maintain professional and respectful behavior when in contact with customers, management, and teammates.
- Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
- Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
- Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
- Take care of all company property.
- Maintain safety, cleanliness, and sanitation standards.
- Comply with federal, state, and local laws and regulations.
Qualifications: