We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison.
Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.
Service Captains are dynamic service professionals responsible for all aspects of the guest experience and for promoting the core values and culture of COTE, including excellence in food, beverage, service, and hospitality. They lead in hellos and goodbyes, menu sales, table maintenance, and team morale, build strong relationships with our customers, execute COTE tailoring moments, and take lead on PPX reservations. Working with the Service Director, they train and hold the team accountable for all service steps, policies, and procedures to ensure a quality guest experience. They collaborate with culinary and front-of-house teams to run the restaurant efficiently and harmoniously, inspiring team members to perform at their best and deliver exceptional service nightly.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following: