Senior Customer Success Manager

Our Mission:

6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

The Role:

Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense.

The Responsibilities:

We’re in the early stages of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.

As Customer Success Manager (CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. Responsibilities include

• Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training
• Working closely with global enterprise customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
• Managing implementation projects followed by global adoption of 6sense products.
• Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
• Assisting customers to promote 6sense service adoption and measure value and ROI.
• Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
• Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
• Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
• Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
• Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
• Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
• Ability to juggle multiple projects, prioritize, and scale

CSM will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk!

Your Experience and Skills Required: