Our Mission:
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
Job Title
(Sr) Director, IT and AI Transformation
Organizational Reporting
CISO
Purpose of the Job
This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents.
Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance.
Responsibilities & Accountabilities
1. Enterprise AI Platform & Automation
Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation
Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration)
Drive adoption of AI across functions (GTM, Engineering, G&A)
Establish governance for AI usage, model risk, data access, and safe deployment along
Partner with Security on AI risk management (data leakage, prompt injection, model misuse)
Standardize tooling for prompt management, orchestration layers, and agent frameworks
Define and track KPIs such as:
% of workflows automated
Ticket deflection via AI
Employee productivity gains
2. IT Operations & Employee Experience
Own global IT service delivery, including:
Service Desk (L1–L3 support, self-service, automation-first)
Endpoint and asset lifecycle management (laptops)
Identity-adjacent user lifecycle workflows (joiner/mover/leaver in partnership with IAM/Security/People)
Deliver a consumer-grade employee experience with measurable SLAs and NPS (Net Promoter Score)
3. Corporate Infrastructure & SaaS Enablement
Own baseline corporate technology stack including:
Collaboration tools (Zoom, Slack), productivity suites (M365), idp (Okta), endpoint tools (MDM)
Corporate internet and Zoom rooms for 6sense offices
Ensure systems are:
Highly reliable and scalable
Optimized for a remote-first workforce
Partner cross-functionally to enable fast, secure SaaS adoption
4. Automation, AIOps, and Operational Excellence
Drive an “automation-first” operating model across IT
Implement AIOps capabilities to:
Reduce incidents
Predict failures
Automate remediation
Eliminate repetitive manual work across IT and adjacent teams
Establish clear operational metrics, including:
MTTR (Mean Time to Resolution)
Ticket deflection rate
Automation coverage
Cost per employee supported
5. Security & Compliance Partnership
Partner closely with Security to ensure:
Compliance with SOC 2, ISO 27001, ISO 42001, and internal controls
Secure deployment of IT and AI systems
Integrate security by design into IT and AI platforms
Support audits and evidence collection through automation
6. Vendor & Financial Management
Own strategic vendor relationships across IT and AI tooling
Optimize cost, utilization, and contract value
Rationalize overlapping tools and drive platform consolidation
Performance Measurement/KPIs
% reduction in manual IT work through automation
AI adoption across internal workflows and teams
Employee experience (NPS, ticket resolution time, self-service rates)
Reliability and performance of IT systems
Audit and compliance outcomes
Cost efficiency per employee
Person Specification
Experience
10+ years in IT, with 5+ years leading global, high-performing teams
Experience operating in a cloud-native SaaS environment
Proven track record of driving automation and operational transformation
Deep understanding of:
IT Service Management (ITSM / ITIL)
Endpoint and asset management
SaaS and corporate infrastructure environments
Strong partnership with Security on compliance and audit programs
Preferred
Experience building or leading Enterprise AI or internal AI platforms
Familiarity with:
LLMs (large language models)
AI agents and orchestration frameworks
Retrieval-based systems and prompt engineering
Experience implementing AIOps or intelligent automation platforms
Competencies and Behaviors
Automation mindset: defaults to eliminating work, not scaling it
Strong operator with ability to balance speed, scale, and control
Clear communicator across technical and non-technical audiences
High ownership and bias for action in ambiguous environments
Builds high-performing, adaptable teams across IT and AI disciplines
Experience with business transformation