About Abacum
Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.
Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.
We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.
Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!
The Role
You won't be managing customer relationships. You won't be doing implementation work. You'll be the person who makes those functions faster, more consistent, and better connected to each other and to the rest of the business.
We're hiring for structured thinking and process instinct more than a specific background. The through-line across strong candidates will be the same: you've spent meaningful time close to how GTM teams actually operate, you understand what breaks down in post-sale motions and why, and you have a track record of building the systems and processes that fix it.
What You'll Own
Onboarding & handoff operations: Design how customers move from closed-won to fully live, including handoff standards, milestone definitions, escalation protocols, and time-to-value benchmarks. Own the reporting layer and identify where onboarding breaks down.
Customer success operations: Build the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, and QBR standardization. Design the playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, churn risk.
Post-sale partner operations: Own how partner-delivered implementations are tracked and how partner activity flows into renewal and expansion forecasting. Work closely with the Pre-sale Lead on handoffs and make partner contribution to NRR measurable enough for investor conversations.
Post-sale reporting: Own the reporting suite across CS, implementation, and partners. Surface insights, not just numbers. Partner with the Head of Strategy & Operations on board-level narrative for retention and NRR.
How You'll Work
This role sits inside the Strategy & Operations function with a cross-functional remit that isn't defined by org chart lines. You'll be embedded across CS, implementation, and partners: attending stand-ups without running them, building health score frameworks with CS leadership rather than for them, designing partner reporting in close collaboration with the partner team.
Most of your influence will come through the quality of what you build and the trust you earn with the teams around you. The leaders you work with own their commercial outcomes; your job is to make their operations more effective. That requires earning credibility before trying to change things, and knowing that a process nobody follows is worse than no process at all.
What We're Looking For
We're hiring for range here more than a single profile. Strong candidates will come from a few different places: RevOps or BizOps with meaningful post-sale exposure, CS or implementation with heavy informal ops work alongside it, or consulting and strategic finance backgrounds where the work has been applied to GTM problems. What matters is the combination of structured thinking, process instinct, and enough proximity to post-sale teams to understand what they actually need.
Specifically:
5-7 years professional experience, with a genuine understanding of the post-sale customer lifecycle: what renewal pressure feels like, where onboarding breaks down, what CS teams need to manage a book of business well. Whether this comes from working inside those teams or closely alongside them, the understanding needs to be real, not theoretical.
Analytically capable without being purely analytical. Comfortable building and owning reporting, working with CRM and CS tooling data, and knowing what questions the data should be answering.
Comfortable using AI tools in day-to-day ops work: whether that's automating workflows, accelerating analysis, or building reporting infrastructure faster than the traditional approach. You see AI as a lever, not a novelty.
Able to run a difficult cross-functional meeting and build a clean model and not think of those as different kinds of skills.
A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used.
Comfortable working across functions without formal authority (CS, sales, implementation, product) and knowing how to influence without overstepping.
Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus.
Why Take It
Post-sale operations directly drives NRR, and NRR at our stage is one of the numbers that matters most to the business and to investors. You'd be the first person to hold this role explicitly, defining what it looks like rather than inheriting a job description someone else wrote.
The problems are real, the scope is meaningful, and the people you'd be working with are good. For the right person, this is the moment to step into the work you've been building toward.
Benefits
Competitive compensation including equity package
Competitive vacation policy
Medical Insurance
L&D budget
Access to Meditopia (wellbeing platform)
Language courses (English / Spanish)
Our Values
Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.