Associate Account Manager - Festivals and Greenfields

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction. Responsibilities include being a primary point of contact for all client-related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross functional internal teams to ensure the timely and successful delivery of our technology and service solutions.

What you'll do

• Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.
• Foster teamwork among company departments to meet account performance goals and exceed client expectations.
• Client management, the primary point of contact and relationship holder with the client including client communications, conflict resolution, and compliance on deliverables.
• Educate clients on AXS products and best practices to ensure their complete understanding.
• Guide client-related activities such as onsales, on-site deployments, and new product launches.
• Support Client Services and Implementation Management on an as-needed basis
• Provide on-site support for on-sales and events
• Provide reports to key management with input on all account activity, including status and call reports
• Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.
• Collaborate with the Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.

What you'll bring

• BA/BS Degree (4-year) business, communications, marketing or related field.
• 2+ticketing/live entertainment industry and/or client account management in software industry.
• Proficient aptitude for technology and solving challenging problems.
• Familiarity with using ticketing systems and platforms.
• Good communication skills – both written and verbal – along with the ability to create customized communications for specific internal and external audiences.
• Capability to oversee projects and maintain organization.
• Basic understanding of database management and reporting.
• Exposure to the entertainment industry and AXS products is advantageous.
• Ability to stay composed, patient, and detail-oriented in high-pressure situations.
• Interest in live events – including concerts, festivals, and sporting events – with experience and the ability to stay updated on the industry trends that influence them.
• Dedication to customer satisfaction.
• Skill in streamlining processes and communication among multiple clients, while staying aligned with other Account Managers

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $57,000 - $62,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.