IT Systems Engineer

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role

You'll be a core member of Airship's Internal Systems team, supporting and evolving the infrastructure that powers our internal operations. This role blends systems administration with engineering, giving you ownership across cloud and on-prem environments, enterprise applications, automation, and security compliance.

You'll work closely with IT Support, Security, and Engineering to keep our internal systems reliable, scalable, and aligned with business goals. The work is both hands-on and strategic: you'll contribute to the performance, security, and maturity of our internal technology ecosystem. You're also expected to leverage AI tools to streamline automation, scripting, and troubleshooting as part of your everyday workflow.

What You'll Do

• Work cross-functionally with IT Support, Security, and Engineering to integrate and optimize internal systems
• Mentor and guide the IT team on complex infrastructure and systems issues
• Design and configure scalable, secure infrastructure across on-premises and cloud-based environments
• Administer and maintain enterprise systems, servers, and user environments, applying regular updates, patches, and maintenance to ensure reliability and uptime
• Monitor system health and performance, troubleshooting and resolving technical issues as they arise
• Manage identity and access control systems, including SSO and MFA configurations, and ensure systems and endpoints comply with security policies
• Develop and maintain scripts and tools to automate workflows, monitoring, and routine operations, connecting enterprise SaaS applications with each other and internal tools via APIs
• Support infrastructure automation to improve repeatability, efficiency, and scale, including CI/CD practices for internal tools where applicable
• Implement and test backup and disaster recovery strategies for critical systems, ensuring recovery plans are documented and regularly validated
• Document system configurations, SOPs, upgrade paths, and troubleshooting procedures, and identify opportunities for process optimization
• Take part in the team’s on-call schedule, providing incident response support for our IT and Security departments as required

*Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer.

What We're Looking For

• 2+ years of experience in a Systems Engineering role, or 3-4 years in IT Support with progression into more advanced infrastructure and/or device management responsibilities
• Experience managing Mac, Windows, and Linux environments
• Strong problem-solving and troubleshooting abilities
• Clear communication skills and a collaborative approach to working across teams
• Familiarity with enterprise security practices and endpoint protection
• Scripting experience (e.g., Python, PowerShell) and background of building API integrations for automation projects
• Understanding of disaster recovery principles and business continuity planning
• At least intermediate proficiency administering Jamf, Workspace ONE, Google Workspace, Okta, Slack, and Atlassian (or equivalent tools).
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!

We'd Be Delighted If You Also Have

• Experience using AI-powered tools to accelerate scripting, troubleshooting, or automation workflows
• Vendor management experience, including working with third-party providers to ensure solutions meet internal standards

Work Location & Travel Requirements

Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.

Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.

This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.

Compensation

Starting Pay Range: $75,000-$90,000 USD per year

This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success.

Benefits & Perks