Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.
Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.
Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.
The Opportunity
- This is a critical role as RI Primary Care Medical Group continues to grow through acquisition.
- Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff.
- This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint.
A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change.
What you’ll do
Healthcare Workflow Integration & Change Management
- Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities
- Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption
- Develop workflow documentation, process maps, and transition guides
- Facilitate communication across practices, internal departments, and external partners to ensure alignment
- Monitor post-implementation adoption and surface feedback to management
EHR & Technology Training
- Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems
- Develop training programs that connect system use to broader operational and clinical context
- Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions
- Assess end-user proficiency and provide follow-up training as needed
- Create and maintain training materials, quick reference guides, tip sheets, and SOPs
- Support adoption of emerging tools, including AI-assisted applications
- Stay current on system updates and evolving best practices
Clinical Systems Optimization
- Support EHR and clinical system optimization to meet the needs of member practices
- Assist with identifying and implementing new technology aligned with real-world workflows
- Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement
End-User Support & Triage
- Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance
- Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate
Log and track support interactions in the ticketing system to support trend identification
Collaboration & Cross-Functional Engagement
- Act as a liaison between practices and internal/external departments during transitions
- Participate in relevant committees, workgroups, and project teams
- Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding
Who you are