Program Manager | Enhanced Care Management

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager in the Inland Empire, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care.

As the program manager, you will supervise an interdisciplinary team of case managers, including but not limited to: a Registered Nurse, Care Coordinator, and Community Health Worker. You will also serve as the team’s behavioral health resource—contributing to care planning, providing direct patient support, and ensuring that patients in crisis or with unmet behavioral health needs are connected to the right level of care. This is a hybrid role based in the Inland Empire, with regular in-person presence at Chapparal Medical clinics (particularly Pomona and Rancho Cucamonga clinics), community outreach in the field, and occasional travel to LA for all-hands meetings. Local candidates strongly preferred.

The minimum education requirement for this role is a MSW or MFT, with a California licensure (LCSW/LMFT) preferred. The Program Manager will also need to reside locally to the region served.

What you’ll do

• Maintain a personal caseload of patents with behavioral health need and deliver high quality care to patients.
• Conduct behavioral health screenings and assessments to inform individualized care plans, developed in partnership with the patient and the interdisciplinary team.
• Serve as the team’s go-to resource for behavioral health questions, warm handoffs, and crisis response protocols—ensuring that patients presenting with suicidality, acute mental health concerns, or SUD crises are appropriately triaged and connected to care.
• Document all encounters accurately and timely in Care Director in compliance with IEHP ECM program requirements, CalAIM standards, and HIPAA.
• Ensure your staff meet their required caseload, optimizing care delivery and patient outcomes.
• Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies.
• Oversee patient care plans to guarantee they are implemented effectively and meet quality standards.
• Fully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within designated timeframe.
• Collaborate with the Director to meet audit requirements and track team compliance metrics.

Team Management and Supervision