Technical Support Engineer

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

Role Description

Amtech is hiring a Technical Support Engineer to support our hosted and cloud-based customer environment. This role sits at the front line of technical support and handles infrastructure-related issues across systems, applications, and integrations. The focus is on resolving issues quickly, minimizing escalations, and maintaining system stability for customers in the manufacturing industry.

KEY RESPONSIBILITIES

Customer Support & Issue Resolution

• Act as first technical contact for infrastructure issues
• Troubleshoot across application, system, and integration layers
• Engage directly with customers
• Own issues through resolution

Environment & System Support

• User access and permission updates
• Script execution and configuration updates
• FTP and file transfer troubleshooting
• Service restarts and system checks
• Resolve performance, disk, and connectivity issues

Database & Application Support

• Run SQL scripts and restore databases
• Validate data and troubleshoot performance
• Handle cross-layer issues

Integrations & Cross-System Troubleshooting

• Troubleshoot integrations (EDI, APIs, third-party tools)
• Handle cross-boundary issues
• Support updates and configuration changes

Escalation & Collaboration

• Escalate with clear diagnostics
• Partner with support and engineering teams
• Reduce unnecessary escalations

Documentation & Continuous Improvement

• Maintain knowledge base and runbooks
• Document recurring issues
• Improve support processes

SKILLS & QUALIFICATIONS

• 3–7 years in support roles
• Experience with production systems
• Customer-facing support experience

Technical Skills

• Windows troubleshooting
• Basic networking (DNS, ports)
• Active Directory
• SQL Server (SSMS, scripts, backups)

Preferred Qualifications

• AWS fundamentals
• Linux basics
• SaaS / cloud concepts
• Integration and API troubleshooting

Industry Experience (Preferred)

• Manufacturing systems experience
• Understanding of workflows (orders, production, inventory)
• Packaging industry is a plus

Ways of Working

• 90-day US overlap (4–5 hours)
• Transition to India hours
• Weekend/on call required

What Success Looks Like

• High resolution without escalation
• Strong customer communication
• Cross-system knowledge growth
• KB contributions
• Improved response times

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.