Senior Site Reliability Engineer

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

Senior Systems Engineer is an exciting and important role within the Engineering Architecture team at Amwell. The Systems Engineering team supports key infrastructure within Amwell’s data center and cloud environments. Team members work hands-on to support hardware, virtualization platforms, operating systems, and shared network services like storage, mail, monitoring, DNS, identity management, and configuration management. This role places a strong emphasis on infrastructure automation, operational tooling, and scalable systems management. The ideal candidate is passionate about reducing operational complexity through scripting, Infrastructure-as-Code, and automation-driven engineering practices across cloud and on-premise platforms. Amwell systems support Telehealth services used to enable healthcare visits for thousands of patients and providers across the United States and abroad.

Core Responsibilities

• Support production systems on platforms such as ESXi, Azure, AWS, and GCP
• Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
• Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services.
• Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
• Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments.
• Collaborate with peers as an accountable and supportive member of Amwell technology teams
• Participate in 24/7 call rotation and scheduled maintenance tasks

Qualifications

• 5 or more years of experience managing Linux based systems, certifications a plus
• Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks.
• Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation.
• Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
• Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack)
• Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication
• Strong scripting and software development skills using languages such as Python, Bash, or PowerShell, with experience building reusable automation tooling and operational integrations in hybrid cloud and on-premise environments.
• Experience developing monitoring, alerting, and self-healing automation solutions.
• Solid foundation of TCP/IP networking concepts
• Experience supporting large-scale production environments with an automation-first operational mindset.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Salaried, Exempt Roles