Delivery Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager plays a key role in the project delivery of Elastic services and helps ensure our growing customer base receives high-quality, successful implementations.

This position will work with the services team to service our global customers on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits solving some of the world's most exciting search, observability, and cybersecurity challenges.

The Delivery Manager will be a customer-facing role responsible for leading project delivery in the region, supporting revenue goals, facilitating communications, meetings, and reporting. Success in this role will be measured by customer satisfaction and project delivery outcomes.

What You Will Be Doing

• Complete Elastic training and become proficient in our Outcome Based Delivery Methodology and practices
• Support engagement execution from start to finish: identifying and mitigating risk, providing status reporting, and managing operational tasks
• Collaborate with Services sellers, architects, consultants, third-party partners, and customers
• Contribute to delivery methodology improvements and share lessons learned to enhance our services practice
• Partner with Customer Success and Account Executives to support account renewals and add-on opportunities
• Manage a portfolio of multiple engagements, varying in size, through strong prioritization and time management
• Travel 20-40% of the time

What You Bring

• 5–8 years of consulting or professional services delivery experience
• Experience managing customer engagements from start to finish, including planning, execution, and reporting
• Strong project management skills and ability to prioritize multiple tasks
• Change management and problem-solving experience
• Collaborative mindset and ability to work effectively in a matrixed environment
• Familiarity with Professional Services Automation (PSA) tools
• Bachelor’s degree in IT, computer science, or equivalent experience
• PMP, Scrum Master, or Agile certifications preferred
• Ability to work in a fast-paced, dynamic environment
• Leadership skills:
• Passion: Committed to customer success and quality delivery
• Learning Mindset: Approaches challenges with curiosity and openness
• Team Player: Collaborative, supportive, and enjoyable to work with
• Adaptable: Comfortable with change and uncertainty
• Trust: Upholds company values and builds trust with customers and peers
• Results-Oriented: Moves projects forward and drives business value

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$94,300—$149,200 USD

The typical starting salary range for this role in the select locations listed above is:

$113,300—$179,200 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.