Customer Solutions Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

Location: Austin, TX (3 days in office preferred). Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including 2-3 days in the office each week to connect and build as a team.

About the Role: Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week.

What You'll Do

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You'll Need

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

What Will Make You Stand Out

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Remote Hiring Process

• Interview with Talent Acquisition Partner
• Interview with Hiring Manager
• Technical Screen
• Team Interviews
• Mock Demo

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for:
• Cell Phone & Internet
• Learning & Development
• Office Space

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Labs total rewards during your interview process.

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