Senior Operations Excellence Manager

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

If you are an Internal Candidate, please apply via our Internal Job Board.

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Guild is hiring a Senior Manager, Operations Excellence.

The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness. We do this by transforming the way Guild works — through process (re)engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions. In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it.

Responsibilities

Team Leadership

• Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work
• Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments
• Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working

Operational Ownership

• Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff
• Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team
• Craft compelling business cases, define success metrics, and translate strategy into executable plans
• Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next
• Maintain a high bar for quality and rigor across the team's portfolio — from root cause analysis and problem definition through to final deliverables and handoffs
• Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves
• Apply a systems-thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build

Strategic & Technical Thinking

• Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work
• Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling a innovation-forward mindset
• Influence the operational strategy for AI-enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time

Additional Information

• Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work
• Prior people management experience strongly preferred

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $109,600 - $159,100 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Posting Date: June 25th, 2026
*This role will stay open for a minimum of 3 days.

Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile.

By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.

Guild is a female-founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best-Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits: