We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
The Role
The primary purpose of the Regional Onsite Manager is to oversee and optimize client onsite operations for Indeed Flex. This role involves managing and enhancing operational processes for both existing and new onsite accounts, with a strong focus on improving efficiency, productivity, and service delivery. Additionally, this role will lead and manage a team of onsite managers, ensuring the successful implementation and execution of operational plans, adherence to agreed contracts and KPIs, and the provision of strategic guidance to enhance recruitment processes and overall performance.
You'll lead a team of ~10 Onsite Managers across a portfolio of enterprise client accounts, owning day-to-day quality, performance, and growth of our onsite operations. You'll drive fulfillment, retention, and CSAT across multiple sites while rebuilding how we work, with AI and automation woven into the playbook.
We're scaling fast. The right person thrives in ambiguity, adapts as priorities shift, and treats process design as a craft.
💼 Location Requirement: This role requires frequent travel. Candidates must reside within reasonable commuting distance of a major U.S. international airport to support regular domestic travel.
What you'll need
- Traditional staffing or recruitment industry experience, including hands-on recruiting and hosting hiring events
- Previous experience as an Onsite Manager or equivalent client-facing site leadership role
- Comfort and confidence working directly with clients, from frontline operations leads to senior decision-makers
- Track record of leading high-volume operations or support teams
- High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce, Google Workspace, Slack, Asana)
- Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team
- Highly proficient in process review, continuous improvement, and root cause analysis to proactively seek out and identify opportunities for improvement to processes, policies, and tools
- Flexibility and adaptability in a fast-changing, ambiguous environment
- High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Commitment to our mission: helping people get jobs, instantly
Nice to Have
- Proven track record improving onsite operations in logistics, retail, or a similarly high-volume industry
- Experience managing multiple large-volume enterprise clients simultaneously
What you’ll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build, lead, and develop the Onsite Managers into a unified and aligned service delivery team, delivering seamless high-quality onsite operations and exceptional support experiences to clients, and internal workgroups.
- Provide additional onsite coverage as needed, particularly during teammates' PTO or other absences, to maintain seamless service delivery and support.
- Define, document, and execute an ongoing onsite processes to achieve short-term business objectives while planning for long-term growth
- Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types, and promote principles of centralized knowledge sharing.
- Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
- Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
- Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
- Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
- Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
- Forecast staffing requirements, provide meaningful 1:1 coaching and development, ensure 100% shift accuracy in ACP, and continuously improve Customer Satisfaction (CSAT) score.
- Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.
What you’ll get
- $100,000 to $120,000 annual salary
- Medical, Dental, Vision, and 401K
- Performance-based bonus totaling 12% of annual salary
- Access to Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
About Us