We are seeking a seasoned Senior Manager to lead two critical and complementary functions within Business Technology: IT Product Management and IT Software Asset Management. This is a high-impact leadership role responsible for bridging the gap between Business Technology (BT) capabilities and business needs — ensuring internal technology systems are managed with product rigor and adopted effectively across the organization. You will directly manage a team of Business Technology Product Managers and Asset Management Lead/Specialists, bringing structure, strategic alignment, and operational excellence to both disciplines. This role reports to the Head of Business Technology.
We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!
This position is both for an existing and non-existing vacancy.
The Impact You’ll Have
Product Strategy & Roadmap
- Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems.
- Partner with business owners to understand functional requirements, pain points, and technology investment priorities.
- Act as the business owner proxy for internal BT systems — managing backlogs of features, defects, and enhancements.
- Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems.
Demand Management
- Design and lead the Plan and Commit process with business stakeholders for all BT technology requests.
- Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact.
- Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines.
- Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements.
- Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees.
Organizational Change Management (OCM)
- Define and maintain a standardized Organizational Change Management (OCM) playbook and governance for all Business Technology (BT)-led initiatives.
- Lead change management strategy, stakeholder analysis, and impact assessments for all major system implementations and upgrades in partnership with relevant stakeholders.
- Establish and track system adoption metrics, stabilization plans, and 'lessons learned' processes to ensure business value realization post-deployment.
IT Product Delivery
- Oversee QA and UAT processes to ensure systems meet business requirements before deployment.
- Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria.
- Own and maintain the BT release calendar, coordinating deployment windows to minimize business disruption and risks.
- Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization.
- Develop Business Systems PM competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization.
SaaS Sprawl Management
- Lead and govern the end-to-end software asset lifecycle management program (procurement through disposal).
- Establish centralized SaaS intake and approval processes to prevent shadow IT and ensure alignment with the future-state technology landscape.
- Drive cost-reduction and optimization through regular license audits, contract consolidation, and the sunsetting of tools that do not meet architectural standards.
- Create comprehensive software asset management metrics, dashboards and reporting to support executive decision making and drive continuous improvement.
Team Leadership & Organizational Development