Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.
Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
About The Role
The Strategic Support Specialist (SSS) is a highly specialized role designed to support Papa’s growth through new business initiatives, pilot programs, and manual referral workflows that fall outside of standard operational processes.This role serves as a dedicated, specialized team within MX Operations—mobilizing into ambiguous, fast-changing environments to execute manual processes, identify operational risks, and actively contribute to defining scalable solutions that inform future automation and standardization. The work is dynamic by design and will shift frequently based on business needs, client requirements, and program maturity.This role is best suited for individuals who excel in complex environments, demonstrate exceptional attention to detail, and can operate effectively without fully defined playbooks.