🚪 Join Our Team as a Field Supervisor/Service Manager! 🚪
📍 Location: Right Way Garage Doors, Vacaville, CA
💵 Annual Salary: $80,000 – $125,000 (Based on Experience & Performance)
Reports To: General Manager / Brand President
About the Role
All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.
What You'll Do
Lead & Develop the Team
- Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
- Set clear expectations and hold the team accountable to company standards
- Lead daily huddles and team meetings
- Foster a positive, high-performance culture
Drive Department Performance
- Monitor key performance metrics, including:
- Revenue per technician
- Average ticket
- Close rate
- Membership sales
- Customer satisfaction
- Callback and warranty rates
- Technician efficiency
- Develop action plans to improve results and department profitability
Oversee Daily Operations
- Manage technician schedules and workflow
- Ensure jobs are completed accurately and efficiently
- Support dispatch and customer service teams
- Maintain consistent service quality and operational standards
Recruit & Develop Talent
- Interview and help hire top technicians
- Lead onboarding and training for new employees
- Conduct 30, 60, and 90-day check-ins
- Build a strong pipeline of future talent
Deliver an Exceptional Customer Experience
- Resolve customer escalations professionally
- Coach technicians on communication and service excellence
- Help turn challenging situations into positive customer experiences
What We're Looking For
- 5+ years of experience in the service industry
- 3+ years of leadership experience
- Experience managing and coaching field technicians
- Strong understanding of service performance metrics (KPIs)
- Proven ability to improve team performance and profitability
- Experience handling customer escalations
- ServiceTitan experience is a plus
You'd Be a Great Fit If You Are...
- A strong leader who leads by example
- Results-driven and accountable
- An effective coach who enjoys developing others
- Organized and process-oriented
- Comfortable making decisions using data and KPIs
- A clear communicator who builds trust with employees and customers
What Success Looks Like
Within your first 90 days, you'll: